EM 360 Operations Management and Process Engineering
The aim of the course is to provide an introduction to major business process problems, issues with a focus on process solutions that confront managers in highly competitive manufacturing and service environments. The course provides students with conceptual frameworks and qualitative/quantitative tools to deal with these issues. The course also explores the interconnections between business strategy and business processes. A rigorous introduction is provided for people aspiring to a career in designing and managing business processes, or for people aspiring to enter the management consulting world.