EM 650 Quality and Process Management
Principles and techniques of total quality management (TQM) with emphasis on their application to technical organizations. Topics include management philosophy, concepts and critique of quality "Gurus"; TQM modeling and strategy; TQM tools and techniques; Dept. of Defense 5000.51-G TQM guides; review and critique of the Deming and Baldrige Awards; concurrent engineering; quality function, deployment and design for cost. Students will form teams to analyze a case study involving TQM concepts and techniques (Formerly EM750).